- Acceptance of Your OrderPenPalUK must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order.This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched, we will also email you the Tracking Number of the courier so that your item can be tracked with in the UK. Orders out side the UK may not be trackable once it leaves the UK. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.PricesPenpalUK prices are set out on our website in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable.
Prices remain in force until we publish new prices on our website. Delivery charges apply and are displayed during the order process.
Delivery Charges for overseas may be increased due to prices changing due to the postal address.
Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. The same will apply to delivery charges. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.
All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and may offer you a different product or a full refund, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
We have taken reasonable care to ensure the accuracy of the content on our website, however, in accordance with the applicable laws, we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site.
Delivery of products within UK (stock items) will normally be made within 3-10 working days from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we Penpaluk or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods.
We will attempt to deliver products ordered by you to the delivery address stated on your order form. If products are returned to us as undeliverable we shall refund the price of the products but the delivery charges will not be refunded unless the delivery address that you have provided to us is different from the one we sent the item to.
You will not become the owner of the products until they have been delivered, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them. Once orders are signed for at the delivery address it then becomes your liability.
If ordering from outside of the UK as with all foreign imports, you are liable for any taxes and duties imposed by your local taxation authority (e.g. customs duty, excise duty and/or import VAT). It is important that you check these rates before ordering.
Right of Cancellation
The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.
If you wish to cancel your order email us at firstname.lastname@example.org with details of your cancellation.
If you have already received the products you must obtain a returns number from us before sending it back to us in its original condition. By ‘original condition’ we mean in as-new condition; with all packaging intact; all leaflets, instructions and brochures as supplied; and in the case of fountain pens, in their original unfilled state. Then carefully repackage and return them to us. Please email email@example.com for return address.
Important: It is the senders responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number and a signed for parcel. If the parcel goes missing we will be unable to exchange or refund your order.
Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
We will credit the price of the cancelled products to you.
PenpalUK want you to be happy with your purchases; all products bought from our website are covered by the relevant manufacturers guarantee.
Our products have a 30 day money back guarantee. If you change your mind, just return it unused, in its original condition with your receipt to PenpalUK within 30 days, we’ll either exchange it or give you a full refund.
Please contact us if you require help information or wish to return a product.
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
To the extent permitted by law, PenpalUK accepts no liability for loss, damage or injury arising as a consequence of non delivery of goods or advice provided.
Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.
If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.
No Variation or Representation
Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.
We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.
Governing Law and Jurisdiction
Your order and the formation of the contract shall be governed by and interpreted in accordance with English law.
The English Courts shall have jurisdiction to hear disputes between us.
You may return any unopened item within 30 days of receiving it, for a full refund.
You must contact us for a returns number before returning any item.
We will refund your card once we have received and processed the item.
We will only refund postage if the return is a result of our error, or if your items has not been despatched yet.
- Your Parker pen Warranty.Its timeless beauty and flawless structure does not alter the 2 years warranty service provided by Parker.This warranty is granted by PARKER and applies in all countries other than the US and Canada, where a separate warranty applies.Your PARKER® writing instrument is guaranteed for two years from the date of original purchase against defects in materials or workmanship. If found to be defective within the warranty period, your PARKER® product will be repaired or replaced free of charge. This warranty may be extended by registering your PARKER® writing instrument at www.parkerpen.com.This warranty does not cover routine maintenance, or damage resulting from the failure to maintain the product in accordance with instructions provided by PARKER. This warranty also does not cover ordinary wear and tear arising from use of the product, or damage that may arise from accidental or intentional misuse or abuse, alteration or customization, or repair by unauthorized persons. This warranty also does not cover damage that is caused by the use of non PARKER® inks or refills.
Except as provided herein and to the extent permitted by law, PARKER makes no other warranties, express or implied, and PARKER specifically excludes warranties of merchantability and fitness for a particular purpose. PARKER?s liability under this warranty shall be limited to repair or replacement of the writing instrument and PARKER shall not be responsible under this warranty for any damages and/or incidental or consequential damages, whether or not foreseeable unless such damages result from a willful act or omission or gross negligence of PARKER or its officers, representatives, or agents. Other rights and remedies controlled by applicable law are preserved.
Some products may be out of production or may be unable to be repaired. In that circumstance, PARKER reserves the right to substitute a product of comparable value and style.
For service under this warranty, please return your pen to any authorized PARKER service centre, along with the original guarantee certificate duly completed by an authorized dealer (or proof of purchase, such as a dated receipt showing the purchase of the product claimed).
This warranty gives you specific legal rights. You may also have other rights as a matter of law which vary from state to state and country to country and which are unaffected by this warranty, including (but not limited to) the legal warranties covering any consequences of defects whether or not visible in the product.
- Contact Parker Pen
- For warranty and repair question about Parker Pens please use email address SAS.UK@newellco.com or you can call Tel: 020 30276892 or write to
Newell Rubbermaid UK. Halifax Avenue Fradley Park, Lichfield, Staffordshire, WS13 8SS